Refund Policy

Clear information about refunds, cancellations, cooling-off periods, processing fees and applicable charges.

Refund Policy

This Refund Policy explains the circumstances, process and applicable conditions under which refunds may be considered in relation to services, applications, processing charges and loan-related transactions.

Introduction

This Refund Policy outlines the conditions and procedures applicable to refund requests made in connection with IndiFunds services, applications and related charges. Customers are encouraged to review this policy carefully before submitting a refund request.

Nature of Our Services

IndiFunds facilitates access to financial and loan-related services subject to applicable eligibility requirements, verification, documentation, internal assessment and applicable terms. Submission of an application does not by itself create an unconditional right to a loan or refund.

Cooling-Off Period

Where applicable to the relevant loan arrangement, a customer may have a cooling-off period of 3 days from the date of disbursement, subject to the applicable loan terms and documentation.

• Customers may contact support@indifunds.com for assistance.
• The principal amount may be required to be returned.
• Applicable interest may be calculated proportionately for the relevant period.
• Administrative charges, where applicable, may be deducted in accordance with the applicable terms.
• Refundability of any fee or charge depends on the applicable agreement and disclosed terms.

Processing Fee Refund

Processing fee refund eligibility may depend on the stage of the application, whether the loan has been disbursed and the applicable terms communicated to the customer.

• For cancellation before disbursement, applicable refund provisions may apply.
• Where an upfront processing fee was collected and the applicable terms provide for a refund within 7 days, the eligible amount may be refunded.
• After the applicable period, any refund may be subject to administrative deductions, where disclosed and applicable.
• No refund may be available where an application was rejected because of false, misleading or materially inaccurate information supplied by the applicant.
• Once a loan has been disbursed, processing charges may generally be non-refundable except where the applicable agreement provides otherwise.

Application Fees

Any application-related fee, service charge or processing charge will be subject to the terms and disclosures applicable to the customer's particular application. Customers should review the relevant documentation before making payment.

Refund Process

Refund requests may be submitted to refund@indifunds.com along with relevant transaction and application details.

1. Refund request acknowledgement may be provided within 48 hours.
2. The request may be reviewed within approximately 7 working days.
3. Eligible customers may receive an approval or status communication within approximately 10 working days.
4. Approved refunds may take approximately 15–21 working days to reflect, depending on banking/payment processing timelines.
5. Where applicable, refunds may be credited to the original bank account or payment source through appropriate banking channels such as NEFT/RTGS.

Non-Refundable Charges

Certain charges may be non-refundable depending on the stage of the transaction and the applicable agreement. These may include charges relating to services already performed, applicable administrative costs, or other amounts specifically identified as non-refundable in the relevant documentation.

Specific Refund Scenarios

• Application Rejection: Refund eligibility, if any, will depend on the applicable fee and transaction terms.
• Voluntary Withdrawal: A customer withdrawing an application may be subject to the applicable cancellation and refund conditions.
• Failed Disbursement: Where a transaction fails after payment, the matter may be reviewed and an eligible amount may be processed.
• Duplicate Charges: Verified duplicate charges may be reviewed for appropriate reversal/refund.

Disputes and Chargebacks

Customers should contact IndiFunds directly regarding disputed transactions before initiating a chargeback wherever appropriate. Chargeback-related matters may be reviewed based on transaction records, payment evidence, customer communications and applicable terms.

Loan Foreclosure Refund

Any refund, adjustment or settlement arising from loan foreclosure will be governed by the applicable loan agreement, foreclosure terms, outstanding dues and charges disclosed to the customer.

Conditional Refunds

Certain refunds may be conditional upon verification of the transaction, eligibility of the customer, completion of required documentation and confirmation that the applicable refund conditions have been satisfied.

Refund Limitations

Refunds may be limited by the nature of the service already provided, applicable contractual terms, statutory requirements, banking processing timelines, third-party payment systems and the actual transaction status.

Force Majeure Refunds

Where a transaction or service is affected by circumstances beyond reasonable control, including banking outages, payment-system disruptions, natural events, government restrictions or other force majeure circumstances, refund processing may be delayed until the relevant issue is resolved.

Tax Implications

Any applicable tax treatment, GST adjustment, withholding or other statutory implication relating to a refund will be handled in accordance with applicable requirements and the nature of the transaction.

Refund Communication

Customers may receive refund-related communications through the contact details provided during the application or transaction process. Customers should ensure that their mobile number and email address remain accurate and accessible.

Special Circumstances

Special circumstances may be considered on a case-by-case basis. Customers should provide relevant supporting documents and complete transaction details so that the request can be reviewed appropriately.

Refund Status Tracking

Customers may contact the refund support team to enquire about the status of an eligible refund request. The application or loan reference number and relevant transaction information should be kept ready for faster verification.

Updates to Refund Policy

IndiFunds may update this Refund Policy from time to time to reflect changes in services, processes, applicable requirements or operational practices. The updated version will indicate the relevant effective or last-updated date.

Escalation Matrix

Important Disclaimers

Refund eligibility is determined based on the applicable transaction, agreement, disclosed charges, payment records and relevant circumstances. A request for a refund does not automatically mean that a refund is payable. Applicable contractual, statutory and regulatory requirements will continue to apply.

Contact for Refund Queries

Need help with a refund?

Keep your loan reference number and payment details ready when contacting the refund team so your request can be reviewed efficiently.

Indifunds · A Unit of Devdhan Narayana Finserv Pvt Ltd · CIN: U66190UP2024PTC210110

Refund Policy · Effective January 01, 2025 · Last Updated March 21, 2026

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