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GRIEVANCE
We're here to resolve your concern.
IndiFunds is committed to providing a clear and accessible channel for customer support and grievance redressal. For any concern related to your application, servicing, repayment, communication, charges or documents, please use the official IndiFunds Contact page.
Grievance Escalation Matrix
Follow the appropriate route based on the status of your concern.
Customer Support
Your first point of contact for application status, repayment queries, documentation, communication, charges and service-related concerns.
Contact IndiFunds →Grievance Redressal Officer
If your concern is not satisfactorily resolved through the initial support channel, you may escalate it through the designated grievance redressal channel.
Escalation Reference: Please mention your previous complaint / Application ID.
RBI Grievance & Reporting Resources
Where applicable, customers can access official RBI mechanisms. The RBI CMS and Sachet Portal have different purposes and should be used accordingly.
How Your Grievance Moves
No separate complaint form is hosted on this page.
RBI Kehta Hai… Jaankaar Baniye, Satark Rahiye!
Know your rights as a borrower and know where to complain. This is RBI's public awareness initiative; see rbikehtahai.rbi.org.in for details.
RBI Complaint Management System
For eligible complaints involving entities covered by the applicable RBI grievance framework, customers can access the RBI Complaint Management System, subject to applicable requirements.
*For complaints eligible under the applicable RBI framework and prescribed requirements.
As per RBI's published steps: first lodge your complaint with the entity and get an acknowledgement or reference number. If there is no resolution within 30 days, or you are not satisfied, you may file with the RBI Ombudsman on cms.rbi.org.in. Filing directly with the Ombudsman may lead to rejection. RBI helpline: 14448.
Open RBI CMS →RBI Sachet Portal
Sachet is a separate RBI reporting mechanism. Customers can use the portal for matters falling within its applicable scope.
Sachet is not a substitute for the normal IndiFunds grievance process and is not automatically a Level 3 appeal for every complaint.
Stay alert: borrower safety tips
Frequently asked questions
How do I raise a query or complaint?
Use the official IndiFunds Contact page at indifunds.com/contact. You can also call +91 8595702470 or email support@indifunds.com, Monday to Saturday, 10 AM to 7 PM.
What details should I mention?
Please mention your Application ID, a short description of the issue and, if you are escalating, your previous complaint reference.
What if my concern is not resolved?
Escalate to the Level 2 Grievance Redressal Officer, Deepak Jha, at grievance@indifunds.com and mention your previous complaint / Application ID.
When can I approach the RBI?
RBI's published process says to complain to the entity first and keep the reference number. If there is no resolution in 30 days, or you are not satisfied, eligible complaints can be filed on cms.rbi.org.in. Whether this applies depends on the regulatory status of the entity and the nature of the complaint.
What is RBI Sachet?
Sachet is a separate RBI reporting mechanism for matters within its scope. It does not replace the IndiFunds grievance process.
Is there a complaint form on this page?
No. All queries and complaints go through the official IndiFunds Contact page.
Need to raise a query or complaint?
Use the official IndiFunds Contact page. Your query will go through the website's existing contact workflow rather than a separate form on this grievance page.
Important: RBI CMS and RBI Sachet are official RBI resources with different purposes. The presence of these links on this page does not by itself mean that IndiFunds is endorsed, approved or regulated by RBI. The applicable grievance route depends on the legal/regulatory status of the relevant entity and the nature of the complaint.